Shipping policy
Shipping Policy – Just Watch It Pty Ltd.
At Just Watch It Pty Ltd., we are committed to providing a seamless and compliant shopping experience in accordance with Australian Consumer Law (ACL). Below, you’ll find detailed information about our shipping processes, delivery expectations, and your rights as a consumer.
Order Processing & Handling Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Cut-off time: Orders placed after 5:00 PM (GMT+10:00, Sydney Time) will be processed the next business day.
Processing includes:
Order verification
Quality inspection
Secure packaging
2. Shipping Methods & Delivery Times
Shipping Carrier
We use FedEx and TNT for insured, express, and trackable deliveries. A signature is required upon delivery for security.
Shipping Costs: (Australia-Wide)
| Order Value | Cost | Delivery Time |
| Up to $80,000 AUD | $250 AUD (Flat Rate) | 3–4 business days |
| Over $80,000 AUD | $500 AUD (Flat Rate) | 3–4 business days |
Delays may occur due to:
Customs clearance
Courier delays
Incorrect shipping details
Public holidays or extreme weather
Note: These are estimates only—we do not guarantee delivery times.
3. Order Tracking & Shipment Confirmation
Once dispatched, you’ll receive a tracking number via email.
Tracking details activate within 24 hours (Mon–Fri).
If you don’t receive tracking information within 2 business days, contact us immediately at: Email: christian@justwatchit.com.au or call us at Phone: +61 438 400 905
4. Order Cancellation & Changes
Cancelling an Order:
You may request cancellation before your order is processed.
Contact us immediately at:
Email: christian@justwatchit.com.au
Phone: +61 438 400 905
Changing Shipping Address
Address changes are only possible before dispatch.
Once shipped, we cannot reroute or modify delivery details.
5. Damaged, Lost, or Incorrect Items
If Your Order Arrives Damaged
1. Contact us within 48 hours of delivery.
2. Provide:
Order number
Photos of the damaged item & packaging
3. We will offer a replacement or refund under ACL guidelines.
Lost or Undelivered Orders
If your order does not arrive within 7 business days of the estimated delivery date, contact us for investigation.
We will work with the courier to locate your package or provide a resolution.
6. Australian Consumer Law (ACL) Compliance
Under the Australian Consumer Law (ACL), you are entitled to:
A repair, replacement, or refund if goods are faulty, misdescribed, or unfit for purpose.
Compensation if a service fails to meet consumer guarantees.
Clear and accurate delivery terms before purchase.
Our obligations under ACL:
- We ensure all products are accurately described, high-quality, and safely packaged.
- If an item is defective, we will resolve the issue promptly (repair, replace, or refund).
- We do not accept returns for change of mind unless specified in our Returns Policy-(https://www.justwatchit.com.au/policies/refund-policy).
7. Contact Us
For any shipping-related concerns, reach us at:
Business Name: Just Watch It Pty Ltd.
License No: 2PS28121, (Pawnbrokers & Second-hand Dealers Act 1996)
ABN: 48 663 961 000
Address: Level 21/520 Oxford St, Bondi Junction, NSW 2022, Australia
Email: christian@justwatchit.com.au
Phone: +61 438 400 905
Operating Hours: 11:00 AM – 5:00 PM (Mon–Fri, GMT+10:00),Australian Eastern Standard Time (Sydney)
8. Important Disclaimers
- We are not liable for delays caused by incorrect addresses, customs, or unforeseen courier delays.
- Signature on delivery is required—we are not responsible for lost packages if no signature is obtained.
- Public holidays and weekends are not counted in delivery estimates.
Thank you for choosing Just Watch It. We strive to provide a transparent, secure, and legally compliant shopping experience. For more details on refunds and returns, please review our Refund Policy (https://www.justwatchit.com.au/policies/refund-policy).
Last Updated: 26/03/2025